Recent Articles
What is the admin password for my router?
If you have a router supplied by us the router is supplied preconfigured - you should not need to log into it to configure the router prior to use, it is just a case of connecting and using. If you need to log into the administration settings after ...
A site I am visiting is blocking me
Whilst ultimately its down to the site you are visiting to answer why they are blocking the connection, however we have seen this with some websites that are using outdated lists of who owns IP addresses (and so incorrect country mapped, causing you ...
Do you offer a social tariff?
From 1st May 2023, we will now offer a social tariff at £20/mo. This is 30Mbps download, 5Mbps upload, and to accept an order on this rate we would require proof of eligibility emailed to our accounts team (accounts@ashfordfibre.net). Proof of ...
When will I be billed?
Unless we are asked otherwise, our billing runs on the 1st of each month. (Note that for signups before 3/11/23 this was set as 7th of each month). If you have a direct debit setup with us, then a payment request is submitted to the banks at this ...
How can I setup or update my direct debit details?
If you would like to setup a new direct debit, please visit this link to do so. If you would like to modify your direct debit details, or are unable to open the above link, please contact accounts@ashfordfibre.net and we will assist in updating the ...
