Support
What is the admin password for my router?
If you have a router supplied by us the router is supplied preconfigured - you should not need to log into it to configure the router prior to use, it is just a case of connecting and using. If you need to log into the administration settings after ...
A site I am visiting is blocking me
Whilst ultimately its down to the site you are visiting to answer why they are blocking the connection, however we have seen this with some websites that are using outdated lists of who owns IP addresses (and so incorrect country mapped, causing you ...
Speed Issues
For us to raise speed issues with OFNL we need you to try a few things first: 1) Restart your router - if this helps, then it could be WiFi interference from other nearby users. 2) Run a speed test from https://portal.ofnl.co.uk/speedtest (tests here ...
Is there a known fault in my area?
For OFNL based services, an incidents page which shows planned and unplanned works and incidents can be found here: https://portal.ofnl.co.uk/incidents/view Please check this page before contacting us. In most cases, we do not know any more about a ...
How do I connect my router?
If you have a router supplied by us, we usually include a helpful guide. If however you have lost this guide, or are using your own router, please see the guide attached.