Billing
When will I be billed?
Unless we are asked otherwise, our billing runs on the 1st of each month. (Note that for signups before 3/11/23 this was set as 7th of each month). If you have a direct debit setup with us, then a payment request is submitted to the banks at this ...
How can I setup or update my direct debit details?
If you would like to setup a new direct debit, please visit this link to do so. If you would like to modify your direct debit details, or are unable to open the above link, please contact accounts@ashfordfibre.net and we will assist in updating the ...
How can I cancel my service?
All 30 day cancellation notices need to be in writing (so we have a record) as an email to accounts@ashfordfibre.net